SmartAction
From Wikipedia, the free encyclopedia
SmartAction Company LLC is a U.S.-based software company that develops artificial intelligence–driven virtual agents for customer service applications, including voice-based interactive voice response (IVR) systems, chat, and SMS. The company was founded in 2009 by inventor and entrepreneur Peter Voss[1][2] and is headquartered in Fort Worth, Texas.
| Company type | Private |
|---|---|
| Industry | Call center automation, IVR |
| Founded | 2009 |
| Founder | Peter Voss |
| Headquarters | , United States |
Key people | Peter Voss, Founder Kyle Johnson, CEO Ashvin Sampath, CFO Alex Tsepetis, Fractional Chief Technology Officer |
| Products | Virtual agent software |
| Website | smartaction.ai |
History
In 2001, Peter Voss founded Adaptive AI, Inc., a research and development company focused on artificial intelligence concepts.[1] In 2009, Voss founded SmartAction Company, LLC to commercialize customer-service automation software derived from this work. The company’s initial products focused on automating inbound and outbound calls for contact center environments.[3]
In November 2022, Kyle Johnson was appointed chief executive officer,[4] succeeding Gary Davis, who had served as CEO since 2020.[5]
In 2024, SmartAction was acquired by Capacity, an AI-powered customer support automation company based in St. Louis, Missouri.[6]
Technology
SmartAction develops cloud-based voice automation software that integrates speech recognition and natural language processing to support automated customer interactions in contact center environments.[7][8] The platform supports automated handling of common customer service tasks and is designed to integrate with enterprise systems.