SurveyLab
Survey management tool
From Wikipedia, the free encyclopedia
SurveyLab is an online system designed for creating and deploying surveys, questionnaires, web forms, tests, and quizzes.[2][3][4] The platform functions as a web application, without the need for additional software installation.[2][3]
| SurveyLab | |
|---|---|
| |
| Other names | MySurveyLab |
| Developer | 7 Points sp. z o.o. |
| Initial release | 2006 |
| Operating system | Cross-platform |
| Platform | Web, iOS, Android |
| Available in | All languages[1] |
| Type | |
| License | Proprietary |
| Website | surveylab |
| As of | December 2025 |
Founded in 2006, by the Polish company 7 Points,[5][6] SurveyLab is used by businesses and professional users for market research, human resources assessments, customer feedback,[2][3] and academic research.[7][8][9]
History
SurveyLab was launched in 2006 under the name MySurveyLab, developed by the Warsaw-based company 7 Points.[5][10] Early media coverage described the system as supporting online survey creation, real-time reporting, group collaboration and question logic, and noted that the platform was opened to custom feature development.[11]
MySurveyLab featured multi-user accounts, SSL-secured surveys, and support for right-to-left languages.[12][13] Further 2010s updates improved reporting capabilities, expanded question types, and integration options.[2][3][14][15]
In 2020, the platform was rebranded to SurveyLab.[16] By the early 2020s, the software supported integrations with external tools including Zapier, and offered additional analytics features.[17] In 2025, 7 Points reported that SurveyLab had over 85,000 registered users and had processed over 7 million surveys.[2][18]
Functionalities
SurveyLab is a web-based platform used for creating online surveys, questionnaires, and forms.[2][19] Independent reviewers and software directories describe it as a tool used for market research, customer feedback management, and human resources-related assessments, including employee feedback surveys.[9][20][21] According to the creators at 7 Points, SurveyLab supports customer satisfaction measurement, survey analysis, and 360-degree feedback evaluations.[22] The platform allows users to create surveys with no limits on the number of questions or responses.[20][21][23]
Independent reviews describe SurveyLab as offering multiple-choice, matrix, rating-scale, and open-ended questions.[2][3] According to 7 Points, the platform manages market-research workflows, including Net Promoter Score, Customer Satisfaction,[24] and Customer Effort Score questions.[25] The tool can also re-use previous answers in later questions,[26] and create A/B survey variants.[27]
SurveyLab can integrate with external services and applications through APIs and third-party connectors.[20][28] According to its developers, the platform can connect with customer service tools,[29] as well as CRM, marketing automation, e-commerce, and data-storage tools[30] An industry review cited workflow integrations with CINT, Slack, Salesforce, and Zendesk[20] Other integrations included Aquera (SSO),[31] Sona Systems (internet research),[32] and Synerise (customer data management).[33]
Data collection and aggregation
Independent descriptions note that SurveyLab can combine results from emails, SMS, website widgets and pop-ups, QR codes, and social media.[20][34][35] Its surveys are also accessible through mobile apps on iOS[36] and Android[37], used for online and offline data collection in the field.[20][28][35] Developers state that the tool supports exporting data as CSV, Excel, and SPSS,[38][39] with independent reviews also mentioning PDF and PowerPoint.[40][41]
SurveyLab can automate response collection through a multi-channel survey distribution and reporting.[40] It includes data trends, offline responses, and reminders to non-respondents.[40] According to its documentation, newer versions include AI-based tools that detect and analyze sentiment,[42] and a survey builder generating questionnaires based on user prompts.[43][44]
Data security and compliance
According to 7 Points, SurveyLab provides password-protected surveys, token-based access,[11][45] IP-address filtering, and two-factor authentication for user accounts,[2] and it complies with the General Data Protection Regulation.[46]
Awards and accolades
In 2017, SurveyLab was listed in Capterra’s Top 20 Survey Software ranking, among 20 highest-scoring survey tools based on market presence and user base.[47]
In 2018, a software review platform FinancesOnline awarded SurveyLab the Rising Star Award and the Great User Experience Award, distinctions given to products that demonstrate positive user satisfaction and strong usability characteristics.[48]