Talk:Uniphore

Lead

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| num_employees = 250^[1]

| num_employees_year = 2020

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The company has dual headquarters in Palo Alto, California and Chennai, India, with offices in the United States, Singapore and India.^[2][3]

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The company has dual headquarters in Palo Alto, California, and Chennai, India, with offices in the United States, Singapore, India,^[4][5] Japan, and Spain.^[6]

(Adding a comma after "Palo Alto, California" per MOS:GEOCOMMA, and updating the locations of offices.)

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About Uniphore

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Uniphore Software Systems was founded by Umesh Sachdev and Ravi Saraogi in 2008^[7] and was incubated at IIT Madras.^[8] The company received an initial grant of $100,000 from the National Research Development Corporation.^[8]

I modified the previous article text with new refs, a wikilink for IIT Madras, and some edits to reflect the information in the available refs.

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Initially the company operated a call center providing voice-based internet services to people in rural areas.^[9][10] Uniphore then began working on speech recognition technology, partnering with companies that specialized in English and European languages and adapting the technology for Indian languages and dialects. In 2014, Uniphore released its flagship product, auMina, along with two other products, Akeira and amVoice.^[10]

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Uniphore then raised series A funding in April 2015, which was led by Kris Gopalakrishnan (cofounder of Infosys). Uniphore then received a new investment the same year in June from IDG Ventures. The company raised Series B in October 2017 led by John Chambers, IIFL and other existing investors. Series C funding of $51m was announced on August 13, 2019^[11] and was led by March Capital.

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Uniphore raised series A funding, which was led by Kris Gopalakrishnan (cofounder of Infosys), in April 2015.^[12][13] The next month, Uniphore received additional investment from IDG Ventures.^[14][15] With input from its investors, Uniphore changed its business model from license fee-based income to a software as a service-based subscription fee model in 2015.^[10] By June 2016, it had added more than 70 global languages and expanded its services to Southeast Asia, the Middle East, and the United States.^[16] The company opened operations in Singapore in October 2016.^[17] The company raised Series B funding in October 2017, led by John Chambers and existing investors.^[18] Series C funding of $51 million was announced in August 2019 and led by March Capital.^[19]

Adding refs, wikilinks, and cleanup, and fleshing out a bit more of the timeline.

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Uniphore acquired an exclusive third-party license for robotic process automation technology from NTT DATA in October 2020.^[20] In January 2021, Uniphore acquired Emotion Research Lab,^[21] a startup based in Spain that uses AI and machine learning to analyze video and interpret emotions.^[22][23] The company received $140 million in Series D funding, led by Sorenson Capital Partners, in March 2021, bringing total funding to $210 million.^[24][25] Uniphore acquired Jacada, a company that specializes in improving and automating contact center processes, in July 2021.^[26][27]

As of March 2020^[update], Uniphore's customers included WNS Global Services, Tech Mahindra, NTT DATA, and Sitel,^[20] and, as of May 2021^[update], Firstsource.^[28] Its products help up to 75,000 customer service agents during approximately 160 million interactions per month.^[7] included in the lead

Industry recognition

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Deloitte Technology Fast 50 India identified Uniphore as the 17th fastest growing technology company in India and one of the top 500 fastest growing companies in Asia Pacific. ^{[29] [30] [31]}

^{[32] [33]}

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Deloitte Technology Fast 50 India identified Uniphore as the 17th fastest-growing technology company in India in 2012 and one of the top 500 fastest growing companies in Asia Pacific in 2014.^[34] In 2016, Time included Sachdev on its list of "10 millennials who are changing the world" for "building a phone that can understand almost any language".^[35][36]

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NASSCOM named Uniphore to its "League of 10" emerging Indian technology companies in 2017.^[37][38] In 2020, the San Francisco Business Times ranked Uniphore as number 7 among small companies in its list of the best places to work in the San Francisco Bay Area.^[39]

Products

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Uniphore's main platform offers four core services: U-Self-Serve, for businesses setting up a conversational AI assistant; U-Analyze, which generates insights from customer conversations using natural language processing; U-Trust, for automated voice authentication to verify the identity of an agent working remotely; and U-Assist, which provides transcriptions and alerts in real time during a call.^[40] (This portion was consolidated/already detailed into the subsections.) The company says its goal is to supplement, not replace, the efforts of call center staff.^[41]

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Uniphore has developed Speech Analytics software called auMina, which enables organizations in identifying customer problems through analyzing customer dynamics and call center interactions. auMina uses artificial intelligence and assists organizations in extracting customer-agent interactions for monitoring agents’ in-call movements, and optimizing training programs. ^{[42] [43] [44]}

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Uniphore's speech analytics software, U-Analyze (formerly auMina),^[45] helps organizations identify customer problems by analyzing customer dynamics and call center interactions.^[46] It uses artificial intelligence and data analysis to monitor agents' in-call movements and optimize training programs.^[47]

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akeira is a Virtual Assistant software that helps organizations in consumer interaction and can be deployed using a variety of interfaces. It provides a consumer self-service experience through an intuitive voice interface. akeira provides natural, multi-turn, and contextual dialog to consumers across a variety of interaction channels to handle unstructured queries, eliminating deep-rooted IVR menus. ^{[48] [49]}

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U-Self Serve (formerly Akeira)^[50] is an interactive voice response software^[51] and virtual assistant that can help automate customer service for organizations.^[8]

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amVoice is a remote user authentication software offering security to phone-based transactions. The product uses voice biometrics solutions and offers an alternative for remote user authentication. ^{[52] [53]}

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U-Trust (formerly amVoice)^[54] is a voice biometrics platform that allows the user to authenticate their identity user their voice.^[55]

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U-Assist uses deep learning AI models^[56] to provide support, including transcriptions and alerts, in real time during calls.^[40] It also helps automate dispositions and other work after a call.^[57]

Thanks for your time and your feedback or help! Mary Gaulke (talk) 21:20, 28 September 2021 (UTC)

 Done. See comments near highlighted sections above. Thanks, Heartmusic678 (talk) 15:46, 3 January 2022 (UTC)