Talk:Vonage

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Vonage is not alone. Many companies now provide commercial VoIP service. But this isn't the place to list them. In particular, links to competitors' adsites (for example, offering "comparisons" to Vonage) aren't appropriate in Wikipedia. See What_should_not_be_linked_to for details. --Tom Allen 03:13, 31 December 2005 (UTC)

Excellent service experience (re: cancellation)

While I had to visit Wikipedia to actually find the number to call to cancel one of my Vonage lines, I was able to get someone on the phone immediately, have the line removed in about 6-8 minutes, and did not get charged a fee (though I have been a customer for over 4 years). If Vonage has changed their customer service policies, it may be worth noting in the article that this is the case, since it should be recognized along with all the negative elements on the page.

Jim keller (talk) 19:16, 16 February 2009 (UTC)

Comments on service

As a customer for 1 year, vonage has worked like a charm along with my high speed dsl connection. The price is extremely affordable, the equiptment is easy to set up. Only the very occasional problem of a bad connection occurs, less than what I had with traditional phone lines. The extra features like call forwarding (to my cell phone!), voicemail, and being able to login in to view my call history is awesome. I hope vonage does well in the future, I do not want to see a Verizon monopoly. If you have concerns about 911, then make sure you set it up correctly, and have the direct number to your local police and fire departments handy near the phone just in case. I have called 911 one time and it worked like normal. I love that I get home phone calls directly to my cell phone all day, and, AT NO EXTRA COST! HIGHLY RECOMMENDED! fyi - I live in rural NJ.. if such a place exists anymore.

Hoppfl 23:11, 26 October 2006 (UTC)

Didn't know wiki was for customer complaints. I have had none of the above problemsHarleymcc 12:46, 20 December 2005 (UTC)
Creativematters: Harleymcc is right -- try epinions instead of wikipedia for your gripe. I'm commenting, though, to let you know that you can probably fix problems 1, 2, and possibly 3 by logging in to your account, selecting the 'features' tab on the dashboard and changing the bandwidth from 90 Kbps to 50. (Or 30 if necessary.)
This probably doesn't belong in WikiPedia either, but I figure you're not the first person who'll come here with a complaint, and maybe they'll find the information useful too. -- Heath 66.32.1.24 02:31, 2 January 2006 (UTC)
Vonage works amazing well for me! Arcking

I strongly believe there should be a section here documenting to some quantitative degree the success customers have with Vonage or the cancellation rate - something that can gauge the actual usefulness of Vonage, and the degree to which Vonage is an actual substitute for POTS, which it claims to be. Perhaps something outlining a few strange parts of the usage contract, including high cancellation fees - or - the up to an hour or more delay users experience when trying to cancel service. I personally admit that I struggled to cancel Vonage, after my trial with them - but also admit that perhaps Vonage does work very well for others. This discussion should be presented on this wiki page in a balanced but accurate fashion. Adrade 23:25, 12 May 2006 (UTC)

Note that the cancellation fee is only if you cancel after 30 days, and before a year. Its all in the TOS. And really, the cancellation isn't that big for a service, just think of cell contracts! Arcking 03:09, 24 June 2006 (UTC)
Everyone, please remember WP:NOR. Wikipedia is here to document what reliable sources have to say about subjects of interest, not conduct research on its own. --StuffOfInterest 12:24, 5 September 2006 (UTC)
Someone who probably works for Vonage deleted my comments so I have to now repost them. The unethical individual who deleted my post is 68.197.142.14. Clearly it's ok to discuss the upside but the truth about some customers like myself who experience problems are deleted. So much for freedom of speech by the unethical.
Discussion is just that, discussion. As a user of the service which is the subject of the article, I have the right to discuss my experience with the service unless the word 'discussion' has recently been redefined. People come to Wikipedia to learn more about things including services. My right to express my experience in discussion is valid and of benefit to other users or people considering the service. The good and the bad opinions have a right to be discussed in the discussion area.
The service is problematic. Only sign up if you feel you can live with the following: 1) spontaneous dropped calls in the middle of conversations. 2) people can hear you speak but you can't hear them respond. 3) when you don't answer your ringing phone, sometimes your phone will just keep ring continuously long after a caller has hung up. 4) non-responsive and incompetent customer service. The last inquiry I sent was never even responded to. On the phone you have to hold for a LONG time. By the way, the adjustments to bandwidth did nothing for my service. Chronic dropped calls are the norm and I have Comcast premier cable internet.

If anyone has the opinion that user experiences are not appropriate in 'discussion' please cite the wikipedia policy that states it. If it's your opinion and not supported by wikipedia, please keep it to yourself until it becomes policy as it's meaningless.

NPOV ad vs info

poor grammar and free ad by line seems to emanate from this article

Like what? Please provide examples. --Pianohacker (Talk) 23:44, 17 March 2006 (UTC)

Vonage works great for me. I love it! 71.208.211.146 15:47, 21 May 2006 (UTC)

The first section appears to be a vonage ad. it seems a bit too much like vonage corprate speak. We might want a rewrite to make it more informative less ad like. —Preceding unsigned comment added by Lexein (talk • contribs) 06:08, 9 July 2010 (UTC)

Removing NPOV Template

NPOV Tag appears to have overstayed it's welcome. Originated in Revision as of 22:39, 2 March 2006 and is showing up on sites using wikipedia content like (suggested link in copyedit project): http://www.spelledwrong.com/vonage%20jingle.htm [Spelledwrong.com!!! How embarrasing.] Since the article is at least five times longer than that date. I'm taking it boldly out! FrankB 23:57, 7 April 2006 (UTC)

We agree. We feel our suggestions and your feedback can be cause to remove this soon. —Preceding unsigned comment added by Sandusky sweeper (talk • contribs) 16:19, 12 March 2010 (UTC)

Skype & SIP?

Quote:SIP support: Vonage uses a Session Initiation Protocol gateway for its software, but it does not extend this feature to Internet dialing (a service available for free in Google Talk and Skype, for example).

Since when did Skype have any support for SIP? 84.9.25.59 10:55, 9 May 2006 (UTC)

Google Talk doesn't yet support SIP, so I removed Skype and Google Talk, instead of linking to paid software that supports SIP. (Arcking)

features?

this article is all about their crappy service and lousy IPO and their woo-oo-woo-oo-oooh. does anyone know what features vonage has? does it just work like a regular old phone? 

   -And why hasn't anyone mentioned their bias against Nerds in their internet ads? Justforasecond 07:07, 7 July 2006 (UTC)
Vonage actually does have some unusual features. Voicemail can notify an e-mail address with the phone # of the caller (and, coincidentally, most cell phones have an e-mail address that can be used to send text messages to them). Voicemail is also accessible online, which allows you to listen to your messages and delete them online. This also opens the possibility of archiving your voice mails on a computer or CD... as well as freeing you from Press-1-to-do-such-and-such Hell. There's also a capability called SimulRing that will make up to (I believe) 5 other phones ring when the Vonage line rings. The first to answer gets the call. It can be tricky, though, because the first voice mail/answering machine to pick up takes the call, and if the Vonage box is not online, none of the phones on the SimulRing list will ring. Overall, though, it's an interesting service with some unusual features that requires a little more thought than a normal phone line to get the most out of. -- Pluggo

V-Phone

Hi, I was looking for more information on the V-Phone and I was wondering exactly how it works? Thanks! 216.220.15.211 05:13, 26 August 2006 (UTC) Does anyone know anything more about the USB adapter described on the main page? Like links to a site that has it for sale (or even more info about it) possibly? --Pluggo Try: Vonage V-Phone & SoftPhone Forum

Incorrect physics portrayed in Vonage commercial.

Readers please direct their attention to the colorful van appearing in the Vonage television commercials. The diffraction horn loadspeakers on the roof of the van are mounted incorrectly, with their long axis horizontally. The long axis should be oriented vertically for maximum dispersion in the horizontal plane, as sound waves will diffract more through the narrower apperature. I would have thought that a telecommunications company would take such matters of accoustic engineering more seriously. The Fronde 21:48, 24 December 2006 (UTC)

Yeah, like everybody is an expertise in acoustics, right? Nobody cares except you. --128.97.181.114 05:38, 23 April 2007 (UTC)
Please be Civil when communicating with other editors. --SXT4 16:52, 8 August 2007 (UTC)

Logic? Fact or fict?

Does logic exist? I'm glad that the bose_headphone article no longer seems to include prices. Good. The iphone page has a pricelist!!!! Someone wants to delete sunrocket & IPhone_(Linksys)!!!!

Oy, what??

I am looking f/ a voip comparison - chart: sunrocket; vonage;... That's what I want.

Self-contradictory-website. Well, at least you're consistently ---- inconsistent. Ughhhh.

I'm pleased to have found public-safety_answering_point; however, needs much.

Thank You. [[ hopiakuta | [[ [[%c2%a1]] [[%c2%bf]] [[ %7e%7e%7e%7e ]] -]] 11:46, 10 January 2007 (UTC)

Vonage Barred from Signing Up New Customers

Today Vonage was hit with a permanent injunction that prevents them from signing up new subscribers. Here's the story: http://www.lightreading.com/document.asp?doc_id=121318 Jehochman (Talk/Contrib) 19:17, 6 April 2007 (UTC)

  • Thanks - that was a notably punitive judicial flourish, reversed three weeks later. Added. --Lexein (talk) 22:11, 17 May 2010 (UTC)

Vonage Layoffs

Today, along with the announcement that Michael Snyder had resigned as CEO, Vonage laid off a number of it's employees - I being one of them. It would be nice to see some mention of that in the article, though I think it would be inappropriate for me to add that myself. It was/is a very painful day for those of us who just landed in the unemployment line - real people's live were affected by this. 65.78.120.56 01:57, 13 April 2007 (UTC)Shaun T. Erickson

  • It's newsworthy. Please provide citation: did you get an email or other company announcement? --Lexein 02:35, 13 April 2007 (UTC)

My only notification was in the form of an email, from my boss's boss, inviting me to a mandatory meeting to discuss changes in our area of the company. I was on the road though and unable to attend. When I arrived at work, it didn't take me long to figure out the actual purpose of the meeting I'd missed, which I'd suspected from the moment I received the email, so I went to HR, where they confirmed it for me. Beyond that, confidentiality agreements prevent me from discussing company business. 65.78.120.56 04:50, 13 April 2007 (UTC)Shaun T. Erickson

The main article is inconsistent about the number being laid off. It is mentioned in two places, as 10%(150) and 10%(180). I don't know the actual number, but the article should at least be consistent. 65.78.120.56 04:56, 13 April 2007 (UTC)Shaun T. Erickson

  • fixed -Lexein 05:43, 23 April 2007 (UTC)

New lawsuit....

Hey, I wasn't sure if this belongs in the article or not, but, apparently, a few weeks ago, SunRocket began a suit on Vonage... (Refs: SQL(Query Me!) 05:19, 13 September 2007 (UTC)

AT&T Lawsuit

AT&T is suing Vonage for patent infringements as well -heresmyworld

"...national 911 call center,..."

In the event that a customer dials 911 prior to the 911 verification becoming complete, the call will usually be routed to a national 911 call center where a customer must supply basic information (name, location, nature of the emergency, etc.), after which the call will be transferred to a local public service answering point, like a local Police Department.

This needs much more data, including who is this "national 911 call center", "national nine-one-one call center", "national nine one one call center"!!!! Where?? What??

Please??

This does not answer much {of the question}: public-safety_answering_point.

{ verizon voicewing; VeriZon; Verizon_VoiceWing; VeriZon_VoiceWing.}

[[ hopiakuta Please do sign your signature on your message. ~~ Thank You. -]] 23:30, 26 October 2007 (UTC)

A source reference should be included in the article. I just looked at Vonage.com, and followed some links in their help section to find their information. No further details are provided, beyond it being a vonage owned call center. If you have further questions, contact the vonage. I don't think Wikipedia should be an FAQ of all things vonage. --- Barek (talk • contribs) - 17:58, 13 December 2007 (UTC)

usphone usphone.us

I've just learned of this company; their advertizing is:

  • "Choose Your Own Area Code";
  • "Get A U.S.A. telephone number anywhere in the World. We are USPhone.US".

In "okld frtvl", "okld" is Oakland;

what is "frtvl"?

Thank You,

[[ hopiakuta Please do sign your signature on your message. ~~ Thank You. -]] 03:05, 13 December 2007 (UTC)

This article is about Vonage, not "usphone.us". --- Barek (talk • contribs) - 17:58, 13 December 2007 (UTC)

That is one of the several points that I had intended to imply, that there is no article.

This page provides the same empty info. that we've already seen:

< http://vonage.com/help.php?article=966&category=29&nav= >:

"Vonage will send your call to a national emergency calling center and a trained agent will get you help."

Thank You for confirming that info. about this agency is even more of a secret than Iraq's weapons; that is my translation of your comment.

[[ hopiakuta Please do sign your signature on your message. ~~ Thank You. -]] 02:00, 15 December 2007 (UTC)

I don't understand why there not being a usphone article would be relative to the vonage article in any way. To me, your bringing it up on the vonage talk page serves no purpose.
As to Vonage's call center, I honestly have no idea why they would publish more info about it - most people don't care, so long as it exists and works. Few companies bother to say where their call centers are located. A quick scan of a few cell phone companies and cable companies show that none of them tell you where their call centers are located either. Seems you're making a big deal about nothing.
If you trully want to know, ask them. --- Barek (talk • contribs) - 03:55, 15 December 2007 (UTC)

Their commercials...

Shouldn't this article mention their recent major media invasion of their commercials? Smuckers It has to be good 23:27, 24 July 2008 (UTC)

Hello from Vonage team

Hi all. My name’s Michael Zema with the Vonage team, and I wanted to introduce myself to start helping with edits to the page. I’ll be going through all the open lines of discussion with any official info we have available, as well as suggesting other content or links that might be helpful. Don’t worry – no corporate advertising here, just eager to get the Vonage entry, as well as some other related ones, fully up to date. Mzema24 (talk) 20:25, 22 February 2010 (UTC) Mzema24

Hi all, my name is Alex and I also work with Vonage. I’ll be updating content in Michael’s place, and look forward to your feedback. —Preceding unsigned comment added by Sandusky sweeper (talk • contribs) 16:18, 12 March 2010 (UTC)

Please note that Wikipedia is not a place to discuss your business or services with the public. Discussion pages are only meant to discuss article content. Please refer to WP:CONFLICT and WP:TALKPAGE for more information. -- ErnestVoice (User) (Talk) 14:43, 13 March 2010 (UTC)
  • Hear, hear. --Lexein (talk) 22:30, 13 March 2010 (UTC)

Vonage folk

  • Thanks for coming out into the open, although it was not necessary. If your edits conform to Wikipedia policy to the spirit and letter, refrain from edit wars, discuss here and seek consensus, and accurately annotate your changes before saving, your edits will be quite welcome.
  • There were some big edits undertaken (too many at once, really). After this bunch, I promise not to do it again.
  • The article wants quality, starting with sensible organization, like CORPORATE HISTORY and SERVICE major sections. So I did that. I reluctantly, with nose pinched, moved the MIN-X "history" up the article. If you really want to help,
  • FIX the MIN-X HISTORY with concise, encyclopedic writing, and high quality, verifiable secondary and tertiary sources. This section is almost entirely responsible for this article's categorization as "promotional". It is also based almost entirely on this single source: http://telephonyonline.com/switching/print/telecom_fantastic_vonage/ . Single sourcing is a bad idea, especially if it contains no usable citable sources.
  • Please find verifiable secondary sources for the Vonage PR citations. An article which discusses the essence of the announcement, and contextualizes it or analyzes it, is better than a straight PR link.
  • The title of the article is "Vonage". We get it. Try to use other vocabulary words for "Vonage".
  • The article was disorganized due to flurries of news items not integrated, and the article was way behind on business news.
  • So I've updated the IPO section in a neutral-point-of-view way.
  • Isolated personnel changes read like lists of trivia. There were business reasons for the CEO changes - I've attempted to contextualize some of them.
  • I've restored deleted citations(please don't just delete citations - repair them, improve them, comment them out{{deadlink}} them or move them to TALK for discussion/fixup). Citations are the hardest part of Wikipedia editing.

--Lexein (talk) 22:30, 13 March 2010 (UTC)

  • Thanks Lexein for the welcome and comments. We're gathering content for the requests you made, as well as other content we think will help. Definitely have taken note the need for secondary sources, and lots of them--Sandusky sweeper (talk) 17:02, 18 March 2010 (UTC)
  • Ok - 4 months later - time to contribute! I just corrected my "comment them out" comment above. --Lexein (talk) 06:13, 9 July 2010 (UTC)

History resources

For future use, the following are sources for the Min-X history section to verify & correct the existing text:

--Lexein (talk) 22:08, 20 May 2010 (UTC)

--Lexein (talk) 01:27, 18 June 2010 (UTC)

Vonage Wikipedia Page Edits Reverted

Limitation to "unlimited" plans?

Emergency Services

Someone making Pro-Vonage edits?

2012 POV, content deletion, COI

Stock

Edits and updates

Editing Vonage page

Questions about recent reversions by Feedback

Requesting feedback on recent edits

History section revisions

Responding to reverted edits

Improving Introduction and History sections

Improvements to History section

Requesting more input from editors

Requesting feedback on recent edits

Removing cleanup banner

Requesting more input from editors on proposed edits

regulatory

Info Box Cleanup

Proposed merge with SimpleSignal

Edit Request

Updated edit request

NEW Edit Request

New Info Box Update

Edit Request

New Info Box Update

New Info Box Update

COI Editor Seeks Assistannce

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Additional edits requested

Info Box Update

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Business Services section: Edit Request

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