Draft:Resolve (company)
A brief summary of software firm Resolve
From Wikipedia, the free encyclopedia
Resolve is a software company that provides IT automation and service orchestration software for enterprise IT. The firm automates operations workflows across infrastructure environments, as well as IT service management systems. Resolve was acquired by private equity firm Insight Partners in 2017.[1][2]
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| Industry | Software |
|---|---|
| Products | enterprise AI, automation and orchestration software |
| Owner | Insight Partners |
Resolve would go on to expand its automation platform through acquisitions of other firms. These include Israeli automation company Ayehu in 2021 and conversational AI developer Espressive in 2025.[3][4]
History
Resolve was founded in the late 2000s as a developer of enterprise software that is designed to automate workflows and infrastructure processes, with the goal of utilizing transformational IT to provide meaningful experience improvement to employees and, ultimately, customer. [5]
Insight Venture Partners acquisition
In May 2017, private equity firm Insight Partners acquired Resolve as a component of its investment strategy in enterprise software.[1][2] Financial and tech publications claimed that the acquisition was intended to support automation technologies' expansion into IT operations, as well as service orchestration.
Acquisition of Ayehu
In 2021, Resolve acquired Ayehu, an Israeli IT automation company known primarily for its automation and orchestration platform. The goal of this acquisition was to expand Resolve’s automation capabilities. With that in mind, Resolve integrated Ayehu’s automation tools directly into its enterprise automation platform.[3][4]
Acquisition of Espressive
In 2025, Resolve further expanded by acquiring Espressive, a conversational AI software developer whose chief product was an AI agent called Barista. Barista was rebranded as RITA and is used in both enterprise service desks and technologies associated with AI agent systems. As with the Ayehu acquisition, the Espressive acquisition integrated these capabilities into Resolve’s automation platform.
Platform
Resolve builds enterprise software that is designed to automate operational workflows across IT infrastructure environments. The company's platform is designed to integrate with observability platforms and IT service management tools in order to coordinate automated responses to both low-risk, high-volume tasks, like password resets, and higher-priority incidents.
Automation platforms like Resolve's are commonly used by IT teams to reduce manual intervention in operational processes, as well as to coordinate responses across complex digital ecosystems.[5]
Operations
Resolve exists within the enterprise IT automation market, which is a space that focuses on automating operational processes across enterprise digital infrastructure environments. Organizations in this area build software that integrates monitoring tools, infrastructure management, and service management systems with the end goal of automating both workflows and incident response.[5]
Industry context
All told, service orchestration and automation platforms are designed to optimize work and coordinate responses across IT. The end goal is to reduce manual intervention without removing human oversight and optimizing incident management so that systems don't suffer costly breakages. [5]
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