Diana had died in the early hours of 31 August 1997; the British royal family had released a short statement that said that they were "deeply shocked and distressed" by the news of her death. The statement was perceived as insufficient for the level of public grief.[3] Blair wrote that the royals' response was "all very by the book but it took no account of the fact that people couldn't give a damn about the book" and that he tried "to protect the monarchy, channel the anger before it became rage, and generally have the whole business emerge in a positive and unifying way rather than be a source of tension, division and bitterness".[3]
Blair made a statement on Diana's death outside the church of St Mary Magdalene, in Trimdon, in his parliamentary constituency of Sedgefield where he and his family had gone to attend that Sunday's church service. After offering his condolences to her family and describing his shock at her death, Blair said that Diana was "a wonderful and a warm human being, although her own life was often sadly touched by tragedy. She touched the lives of so many others in Britain and throughout the world with joy and with comfort" and that "With just a look or a gesture that spoke so much more than words, she would reveal to all of us the depth of her compassion and her humanity". Blair concluded his statement by saying that "We know how difficult things were for her from time to time. I am sure we can only guess that. But people everywhere, not just here in Britain, kept faith with Princess Diana. They liked her, they loved her, they regarded her as one of the people. She was the People's Princess and that is how she will stay, how she will remain in our hearts and our memories for ever".[4]