Watt & Shand

Mercantile apprentices Peter T. Watt, 28, Gilbert Thompson, 32, and James Shand, 29, of Hartford, Conn., opened the predecessor of Watt & Shand, the New York Store, on March 9, 1878. The New York Store featured lines of foreign and domestic dry goods as well as upscale merchandise. The first item sold was a 100% wool plaid shawl for $5.^[2] Known for their customer service, the New York Store was said to have an unwritten policy of remaining open until the last customer had finished shopping.^[3] During the New York Store's first year of operation, partner Gilbert Thompson died.

Soon after Thompson's death, Peter Watt and James Shand changed the store's name to Watt, Shand and Company. In 1880, the store moved into a building located at 8-10 East King Street in Lancaster. In 1885, the store name was shortened to Watt & Shand, and the store was expanded to include space in the building at 6 East King Street. In 1889, the store added a ladies' ready-to-wear department which included coats, suits, dresses, and underwear.

In 1905, Watt & Shand acquired three adjoining buildings at 23 Penn Square, eventually absorbing Rohrer's Liquor Store, Shenck's Hotel and Marshall and Rengier's Hardware Store. In January 1959, Watt & Shand acquired Appel & Weber, a jewelry store, and in June 1968, it acquired Hager's Department Store. In August 1984, the downtown store completed a $1 million (~$2.55 million in 2024), three-year renovation. By 1991, the downtown store was 220,000 square feet (20,000 m²), cobbled together from seven different buildings.

In 1970, a second Watt & Shand store opened at Park City Center as one of the anchor tenants, which enabled the company to survive the exodus of large department stores in downtown Lancaster. By 1991, the Park City store generated 65% of sales, and virtually all of the company's profit.^[4]

The Bon-Ton purchased Watt & Shand in 1992, for about $10 million, and the downtown Lancaster store officially closed in March 1995.^[5]