CDS Global
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| Company type | Subsidiary |
|---|---|
| Industry | Business Process Outsourcing |
| Founded | April 1, 1972 |
| Headquarters | , |
Area served | North America, U.K. |
Key people |
|
| Services | |
Number of employees | 2,400 |
| Parent | Hearst Corporation |
| Website | www.cds-global.com |
CDS Global, Inc. is a multinational corporation based in Des Moines, Iowa, that provides business process outsourcing and customer data management to various industries worldwide.
They handle 710 million consumer sales promotions, 65 million customer service interactions and 1 billion transactions annually, including 180 million payments totalling $7.1 billion,[1] through 16 facilities in the U.S., and the U.K.[2]
CDS Global is a wholly owned subsidiary of Hearst Corporation and is the largest magazine fulfillment house in North America.[3]
In 1971, Look magazine built a computer system that, for the first time, stored the names and addresses of their customers on magnetic tape.[citation needed]
Two months later, when Look ceased publication, six employees took this new fulfillment service to Edward Downe, Jr., publisher of Ladies Home Journal and The American Home. He agreed to be their first client, and owner, opening Downe Computer Services April 1, 1972, with 172 employees.[4]
In 1977, the Charter Company in Jacksonville, Florida, bought out Downe Communications’ stock and renamed the company Charter Data Services (CDS).
Hearst Corporation acquired two Charter Company properties in 1982, Redbook and CDS, which they rechristened Communications Data Services and then, in 2007, CDS Global.[5]
The number of magazine titles served increased as CDS Global acquired other fulfillment companies, including Tower Publishing[6] and Optima[7] in the U.K. and INDAS[8] in Canada. Electronic payment capabilities were expanded when CDS Global acquired PayDQ in 2011.[9]
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