Chip Bell
From Wikipedia, the free encyclopedia
Chip R. Bell | |
|---|---|
 | |
| Education | University of Georgia Vanderbilt University The George Washington University |
| Occupations | Speaker, author, consultant |
| Known for | Customer forensics, Customer journey mapping[1] Service innovation |
Chip R. Bell is an American author and consultant specializing in customer service and loyalty. He is known for developing methods for customer journey mapping and customer forensics.[3][4]
Chip Bell obtained his bachelor's degree in psychology and political science from the University of Georgia, a masters in Behavioral Science from Vanderbilt University, and a doctorate in Organizational Behavior/Human Resource Development from The George Washington University.[3][5]
Military service
Chip Bell served as an infantry unit commander with the 82nd Airborne Division during the Vietnam War, [3] and was a guerilla tactics instructor at the U.S. Army Infantry School at Fort Benning.[6] Bell received two Bronze Stars, two Purple Hearts, and two Air Medals.[7][8]
Publications
Bell has authored or co-authored twenty-four books.[9] In February 2017, Bell published a book titled Kaleidoscope: Delivering Innovative Service that Sparkles.[10][11] His works include Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions (2020).[12]
Bibliography
- Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions Berrett-Koehler Publishers (2020); ISBN 9781523090204.
- Book Mark: How to Be an Author Georgia Writer's Museum (2019); ISBN 0692069151.
- Kaleidoscope: Delivering Innovative Service that Sparkles Greenleaf Book Group (2017); ISBN 9781626343948
- Sprinkles: Creating Awesome Experiences Through Innovative Service Greenleaf Book Group (2015); ISBN 1626341753
- Managers as Mentors: Building Partnerships for Learning, 3rd Edition (with Marshall Goldsmith), Berrett-Koehler Publishers (2013); ISBN 9781576750438
- The 9½ Principles of Innovative Service, Simple Truths (2013)
- Wired and Dangerous: How Your Customers Have Changed and What to Do About It (with John R. Patterson), Berrett-Koehler Publishers (2011); ISBN 9781605099750.
- Take Their Breath Away: How Imaginative Service Creates Devoted Customers with John R. Patterson, John Wiley & Sons (2009)
- Customer Loyalty Guaranteed: Create, Lead and Sustain Remarkable Customer Service (with John R. Patterson), Adams Business (2007); ISBN 1-59869-468-5
- Magnetic Service: Secrets for Creating Passionately Devoted Customers (with Bilijack R. Bell), Berrett-Koehler Publishers (2006); ISBN 9781576753750.
- Beep! Beep!: Competing in the Age of the Road Runner (with Oren Harari), Warner Books (2000); ISBN 0-446-52353-4
- Knock Your Socks Off Service Recovery with Ron Zemke AMACOM (2000)
- Service Magic: The Art of Amazing Your Customers (with Ron Zemke), Dearborn Trade (2003); ISBN 0-7931-6467-2
- Customer Love: Attracting and Keeping Customers for Life Executive Excellence Publishing (2001); ISBN 1-890009-78-4
- Dance Lessons: Six Steps to Great Partnership in Business and Life (with Heather Shea), Berrett-Koehler Publishers (1998); ISBN 9781576750438.
- Customers as Partners-Building Relationships That Last: Building Relationships That Last, Berrett-Koehler Publishers (1994); ISBN 9781881052548.
- Managing Knock Your Socks Off Service with Ron Zemke, AMACOM (1992)
- Service Wisdom: Creating and Maintaining the Customer Service Edge (with Ron Zemke), Lakewoods Pubns (1989); ISBN 0-943210-08-9
- Understanding Training: Perspectives and Practices (with Fredric Margolis), Pfeiffer & Co (1989); ISBN 0-88390-226-5
- The Trainer’s Professional Development Handbook (with Ray Bard and Leslie Stephen), Wiley (publisher) (1987); ISBN 1-55542-067-2
- Instructing for Results (with Fredric Margolis), Pfeiffer & Co (1986); ISBN 0-88390-196-X
- Clients and Consultants: Meeting and Exceeding Expectations (with Leonard Nadler), UNKNO (1985); ISBN 0-87201-119-4