Citizens Service Centres
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| Κέντρα Εξυπηρέτησης Πολιτών | |
| Abbreviation | KEP (Greek: ΚΕΠ) |
|---|---|
| Predecessor | Citizens' Offices |
| Formation | 2002 |
| Legal status | public |
| Location | |
Region served | Greece |
Official language | Greek |
Parent organization | Ministry of Digital Governance |
| Website | www |
Citizens' Service Centres (Greek: Κέντρα Εξυπηρέτησης Πολιτών, romanized: Kéntra Exypīrétīsīs Politṓn, ΚΕΠ; KEPs) are state offices established by article 31 of law 3013/2002 (Government Gazette 102 A'/01-05-2002),[1][2] initially in the Prefectures' capitals (Headquarters), in order to reduce bureaucracy and faster service to citizens in terms of their transactions with the state. The role of Citizens' Service Centres is to be the contact points of the Public Services with the citizens and to provide one-stop services.[3][4][5][6][7]
Predecessor of Citizens' Service Centres were the Citizens' Offices (Γραφεία των Πολιτών). The digital platform, MyKEPlive, of the KEPs, enabling the citizens to conduct transactions with the Greek state online, was presented in 2020.[8][9][10][11]
Citizens and businesses have the ability to reserve a priority number for service with physical presence in KEPs in the country. This is the KEP-ePass, which is available through platform Rabtevou KEP (rantevou.kep.gov.gr) and aims to provide faster, simpler and better service from Citizen Service Centres.[12][13] Each citizen can also have its own digital box (inbox) where the certificates and documents they have requested from the KEPs will be directly digitally registered.[14] The Single Social Security Entity (EFKA), or e-EFKA, digital services are also provided through the KEPs.[15][16][17]