Commission for Complaints for Telecom-television Services
From Wikipedia, the free encyclopedia
The Commission for Complaints for Telecom-television Services (CCTS; French: Commission des plaintes relatives aux services de télécom-télévision, CPRST) is Canada's national, independent and industry-funded organization created to resolve telecommunication and television service complaints from consumers and small business customers fairly and free of charge.[3]
- Marc Miller, Minister of Canadian Heritage[2]
| Commission des plaintes relatives aux services de télécom-télévision | |
| Non-government Agency overview | |
|---|---|
| Formed | 2007 |
| Jurisdiction | Non-governmental Agency |
| Headquarters | |
Minister responsible |
|
Non-government Agency executive |
|
Parent department | Canadian Heritage |
| Website | www |
The CCTS was established in 2007[4] by the Canadian Radio-television and Telecommunications Commission, Canada's telecommunications and broadcasting regulator.[5] All telecommunication and licensed television service providers must participate in the CCTS' complaint resolution process.[6]
The CCTS' mission is to provide impartial, fair, and effective complaint resolution services, data, and insights to telecommunications and television consumers and service providers.[7]
Most recently in 2023-24, the CCTS responded to a 38% increase in complaints. More than 17,000 were billing-related issues, up 52% from the previous year, when billing accounted for 39% of all issues raised. Top billing issues included unexpected charges, unexpected price increases, and failure to provide promised credits or refunds.[8]
The CCTS is accused of unfairness and there are many conflict of interest issues:[by whom?]
- CCTS gets its direct funding by telecommunication companies and pays CCTS salaries
- CCTS has many employees that work also for the telecommunication companies
- Many of CCTS Board members are employees of these telecommunication companies[9]
- CCTS forces all telecom complaints to be filed with them, even those who have already been handled by another complaints agency[10]
