Draft:Clootrack

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Clootrack is an Indian cloud-based customer experience analytics company founded in 2017 with co-headquarters in Bengaluru and Kochi, India, and Delaware, United States. The company was founded by Shameel Abdulla and Subbakrishna Rao.[1]


Company typePrivate
IndustryVoice of Customer analytics, customer experience analytics
Founded2017
FoundersShameel Abdulla, Subbakrishna Rao
Quick facts Company type, Industry ...
Clootrack
Company typePrivate
IndustryVoice of Customer analytics, customer experience analytics
Founded2017
FoundersShameel Abdulla, Subbakrishna Rao
HeadquartersBengaluru, Kochi, India; Delaware, United States
Area served
Worldwide
Key people
  • Shameel Abdulla (CEO)
  • Subbakrishna Rao (CTO)
Products
  • Clootrack Neo
  • Clootrack Genie
  • AskClootrack
Websitewww.clootrack.com
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Clootrack’s AI-powered Voice of Customer (VoC) analytics platform analyzes structured and unstructured customer feedback from calls, chats, emails, reviews, and surveys to identify sentiment patterns and thematic trends in customer experience. It operates with a remote-first model and provides services to enterprises in sectors such as consumer goods, consulting, and private equity.

History and funding

Before founding Clootrack, co-founder and CEO Shameel Abdulla launched Jiffstore, a hyperlocal grocery startup that was acquired by PepperTap in December 2015 in a cash-and-stock deal.[2]

Abdulla and Subbakrishna Rao (CTO) founded Clootrack in 2017. Abdulla had previously worked in software and product leadership roles, while Rao had experience leading analytics and product engineering teams.[3]

In January 2019, Clootrack raised about US$500,000 in seed funding led by the Indian Angel Network, with participation from IAN Fund, Unicorn India Ventures, SEA Fund, and Malabar Angel Network.[4][5][6][7][8]

In June 2021, the company raised US$4 million in a Series A round led by Inventus Capital India (now Athera Venture Partners), with participation from IAN Fund and others.[9][10]

Technology

  • Neo (2025): A Voice of the Customer (VoC) platform for analyzing customer feedback across multiple channels.
  • Clootrack Genie (2025): A generative AI tool for customer insight queries.
  • AskClootrack (2023): An AI-based query interface for VoC data.

Market availability and ecosystem

Clootrack’s products are available through several enterprise marketplaces and integrations, including:

  • Microsoft Azure Marketplace
  • Genesys AppFoundry
  • Medallia Xchange
  • Snowflake Marketplace

References

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