Draft:Harrington Group International

Harrington Group International was founded in 1991 in Orlando, Florida, by Rick Harrington, Jr. to develop software intended to automate manual quality management functions for executives and quality managers.^[2] Its earliest products were MS-DOS desktop applications, including The Cost of Quality, Corrective Action, and ISO Online, developed in association with the International Organization for Standardization and the American Society for Quality.^[3]

In 1998, the company introduced caWeb, a web-based corrective and preventive action (CAPA) tool that the company has described as one of the earliest web-delivered quality management applications.^[2] In 2002, HGI launched the Harrington Quality Management System (HQMS), a fully integrated web-based enterprise quality management platform that became the company's flagship product.^[1]

In the early 2010s, the company expanded its hosted and software-as-a-service (SaaS) offerings while continuing to support its legacy desktop applications. In February 2020, the company announced a promotional campaign offering up to US$30 million in free desktop quality management software to U.S. manufacturing professionals during National Quality in Manufacturing Month.^[2]

In March 2022, HGI released a new version of its Enterprise Quality Management Software, including expanded modules for its Supplier Portal covering buyer profiles, receiving inspections, PPAP, supplier corrective action requests, purchase orders, debit memos, and supplier scorecards.^[4] Later in 2022, the company released a multi-tenant cloud version of its Calibration Recall application, an upgrade to a desktop product that had been in use for roughly 25 years.^[5] The same year, HGI launched a LinkedIn user group for HQMS users.

In 2023, the company updated its PPAP4AERO offering for the aerospace industry, adding on-premise software and supplier-access capabilities. In January 2024, HGI announced an updated calibration management product positioned as a next-generation calibration tracking solution. In July 2025, the company released a SaaS version of Calibration Recall designed to automate calibration scheduling and align equipment maintenance with ISO and FDA compliance requirements. The company has had a long-standing association with H. James Harrington, a quality management author and former president of the American Society for Quality and the International Academy for Quality, whose work is frequently published alongside that of figures such as Philip Crosby, Joseph Juran, and W. Edwards Deming.^[6]

HGI's flagship product, the Harrington Quality Management System (HQMS), is an enterprise quality management platform delivered either on-premise or as a hosted cloud application.^[1][7] HQMS is offered under both subscription and perpetual licensing models, with pricing depending on concurrent users and selected modules.^[1] Its applications include modules for audit management, document control, training, equipment calibration, root cause analysis, non-conformance, corrective and preventive action, project coordination, risk management, and PPAP (production part approval process).^[1][8] The platform supports integrations with applications such as Microsoft Azure, SYSPRO, and Oracle services.^[7]

In addition to HQMS, HGI offers the Supplier Collaboration Portal for managing supplier interactions, the caWeb Corporate Action System for tracking issues across multiple business functions, and standalone SaaS and desktop products including Calibration Recall, Audit Master, Maintenance Log Pro, Document Control, and Training Manager. The company also provides services such as application hosting, implementation, system integration, custom application development, and user training.^[4]

The platform is used by organizations in aerospace, automotive, construction, healthcare, medical device, life sciences, manufacturing, oil and gas, pharmaceutical, technology, and government sectors.^[1]