Draft:Puzzel
European software company
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Puzzel
Puzzel is a European software company that provides cloud-based contact centre and customer experience (CX) solutions. The company is headquartered in Oslo, Norway and operates primarily in European markets.
History
Puzzel traces its origins to 1998, when it operated under the name Consorte Group AS.[1] The company later became part of Intelecom Group, a provider of telecommunications and communication technology services.[2]
In 2017, the company adopted the name Puzzel as part of a transition toward cloud-based software and customer engagement solutions.[3]
In May 2019, Puzzel was acquired by the private equity firm Marlin Equity Partners in a majority recapitalization transaction.[4]
Acquisitions
Since 2019, Puzzel has expanded through acquisitions of software companies in the customer engagement and contact centre sector.
In 2019, the company acquired Logicalware, a UK-based provider of customer service software.[5]
In 2020, Puzzel acquired U-WFM, a workforce management software provider based in the United Kingdom.[6]
In 2021, the company acquired Vergic, a Swedish digital engagement platform focused on messaging and chat solutions.[7]
In 2022, Puzzel acquired S2 Communications, a provider of outbound communication and sales tools.[8]
In 2024, the company acquired SupWiz, a Danish conversational AI platform, and Capturi, a conversational analytics company.[9][10]
Operations
Puzzel develops cloud-based software for managing customer interactions across multiple communication channels, including voice, email, chat, and messaging platforms. Its products are used by organizations to operate contact centres and customer service functions.
The company primarily serves customers in Europe.