Evri
British delivery company
From Wikipedia, the free encyclopedia
Evri is a British delivery company based in Leeds that was created in March 2022 when Hermes Europe's UK operations underwent a rebranding.[1] In October 2025, it completed its merger with DHL eCommerce UK, a division of the German multinational DHL.[2]
Overview
By consistently meeting its criteria for parcel delivery, Evri was recognized in May 2023 by Amazon for its performance in delivering parcels related to its Prime service during a six-week trial period. The trial, according to limited sources, revealed a success rate of 97% for delivering parcels that were collected before 4:30 PM, guaranteeing their arrival anywhere the next day.[3]
On 1 March 2024 the Post Office wrote to Labour Party MP Liam Byrne, Business and Trade Committee Chair, in connection with the Horizon issue, stating "Post Office recently launched over-the-counter sales with carriers other than Royal Mail for the first time in our 360-year history, allowing customers to choose to send also parcels with DPD and Evri within branches now and, crucially, driving new footfall and revenue for Postmasters."[4]
It announced that it would auto-enrol all of its 20,000 'self-employed plus (SE+)' workers into a pension by the end of 2022. Its CEO, Martijn de Lange, stated: "When we first announced our SE+ model in 2019 we committed to continuing to develop our support for our self-employed couriers and we are proud to have been true to that and be leading the industry once again. Our couriers receive guaranteed pay rates, paid holiday and now a pension but have also been able to retain the flexibility that so many treasure, fitting in their deliveries alongside their other, often family, commitments."[5]
On 25 July 2024, six months after Reuters reported that private equity firm Advent International was considering options for Evri, including its sale,[6] Apollo Global Management announced it had entered into a definitive agreement to acquire the company.[7] Until then, Advent held a 75% stake in Evri, while the remainder belonged to Hermes Europe's parent company, Otto Group.[8]
On 23 September, following its acquisition by Apollo, S&P Global announced that UK-based parcel delivery company Edge Finco PLC (Evri, Company Number 15868287) has been assigned a 'B+' Rating; Outlook Stable.[9]
When revealing its intention to merge[10] with DHL's UK parcel delivery business to create a courier firm in May 2025, Evri said the deal would allow for its international expansion and access to its new partner's global network. With the merger finalized, while Evri will be able to offer letter service for the first time,[11] DHL's e-commerce division will be known as Evri Premium – a network of DHL eCommerce.[12]
On 11 June 2025, the UK's Competition and Markets Authority (CMA) reported that it would collect information for two weeks to begin the first phase of investigations to determine whether the proposed merger would result in a substantial reduction in competition.[13] According to a decision by the Central Arbitration Committee in March 2024, DHL does not have collective bargaining recognition with the British union GMB, nor does Evri.[14]
In October 2025, it was announced that the merger had been completed.
Criticism
Regulatory assessments and consumer polls have repeatedly placed Evri at the lower end of satisfaction rankings among UK couriers, with Ofcom reporting that it was the worst-performing major delivery firm for customer satisfaction.[15][16]
In addition to service quality concerns, Evri has faced scrutiny over workplace practices.[17][18][19]