Expert Global Solutions
American call center company
From Wikipedia, the free encyclopedia
Founded in 2012, Expert Global Solutions, Inc. (EGS, formerly NCO Group), based in Plano, Texas,[2] was a privately owned business process outsourcing company. It is a holding company for NCO Group and APAC Customer Services, Inc. (APAC), providers of business process outsourcing services.[3] NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services.[4] EGS has over 100 locations with more than 42,000 employees. EGS was previously owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co.[5]
Accounts Receivable Management
Customer Relationship Management
Back Office Services
| |
| Company type | Private |
|---|---|
| Industry | Business Process Outsourcing Accounts Receivable Management Customer Relationship Management Back Office Services |
| Founded | 2012[1] |
| Headquarters | |
Number of locations | Over 100 Globally |
| Revenue | Approximately 2 billion USD |
| Owner | One Equity Partners |
Number of employees | ~43,000 (2012) |
| Parent | Alorica |
| Website | www |
In 2016, the company was acquired by Alorica Inc, a California-based customer service company.[6]
History
Previously known as NCO Group, the company was purchased by APAC Customer Services in April 2012 and rebranded as Expert Global Solutions.[7][8] One Equity Partners acquired APAC Customer Services in July 2011.[9]
A portfolio company of One Equity Partners, Expert Global Solutions was acquired by Alorica in 2016.[11]
