Expert Global Solutions
From Wikipedia, the free encyclopedia
Company typePrivate
IndustryBusiness Process Outsourcing
Accounts Receivable Management
Customer Relationship Management
Back Office Services
Accounts Receivable Management
Customer Relationship Management
Back Office Services
Founded2012[1]
Headquarters
 | |
| Company type | Private |
|---|---|
| Industry | Business Process Outsourcing Accounts Receivable Management Customer Relationship Management Back Office Services |
| Founded | 2012[1] |
| Headquarters | |
Number of locations | Over 100 Globally |
| Revenue | Approximately 2 billion USD |
| Owner | One Equity Partners |
Number of employees | ~43,000 (2012) |
| Parent | Alorica |
| Website | www |
Founded in 2012, Expert Global Solutions, Inc. (EGS, formerly NCO Group), based in Plano, Texas,[2] was a privately owned business process outsourcing company. It is a holding company for NCO Group and APAC Customer Services, Inc. (APAC), providers of business process outsourcing services.[3] NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services.[4] EGS has over 100 locations with more than 42,000 employees. EGS was previously owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co.[5]
In 2016, the company was acquired by Alorica Inc, a California-based customer service company.[6]
