FitSM
From Wikipedia, the free encyclopedia
FitSM is the name for a family of standards for lightweight IT service management (ITSM).[1]
FitSM-0: Overview and vocabulary
FitSM calls itself a standard, but is not published or managed by an established standards organisation like ISO. However, in a way very similar to that of many ISO and ISO/IEC standard families, it structures its documents into several numbered parts and defines requirements for an effective service management system in its part 1.
All parts are published under Creative Common licenses.
A single document containing about 70 definitions of ITSM terms.
FitSM-1: Requirements
A single document containing about 85 auditable requirements for an effective service management system. The requirements are divided into general requirements (GR) and requirements for 14 different service management processes (PR). FitSM is similar in scope and style to part 1 of ISO/IEC 20000, but significantly shorter.
FitSM-2: Objectives and activities
A single document containing a description of the goal of each process defined in FitSM-1, as well as a description of activities to initially set up the process and ongoing process activities.
FitSM-3: Role model
A single document containing descriptions of generic service management system and service management process roles.
FitSM-4: Templates and samples
A collection of templates and samples for documents needed in a service management system, e.g. SLAs, statement of a service management policy, elements of a service portfolio or service catalogue etc.
FitSM-5: Guides
A collection of guides on various ITSM topics.
FitSM-6: Maturity assessment
An Excel-based tool that uses situation descriptions to aid an easy assessment of the maturity of implemented service management processes and general practices.