Freshworks
Software company
From Wikipedia, the free encyclopedia
Freshworks Inc. is a cloud-based software-as-a-service company, founded in 2010 in Chennai, India.[2][3] The company provides cloud-based tools for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing.
| |
Company type | Public |
|---|---|
| Nasdaq: FRSH | |
| Industry | |
| Founded | 2010 in Chennai, India (as Freshdesk) |
| Founders |
|
| Headquarters | San Mateo, California, United States |
Area served | Worldwide |
Key people |
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| Products | Customer relationship management (CRM) and IT service management (ITSM) tools |
| Services | Online office suite, online business management tools |
| Revenue |  US$838.8 million (2025) |
| US$13.2 million (2025) | |
| US$183.7 million (2025) | |
| Total assets | US$1.46 billion (2023) |
| Total equity | US$1.07 billion (2023) |
Number of employees | ~5,300 (2025) |
| Website | freshworks |
| Footnotes / references [1] | |
On September 22, 2021, Freshworks became the first Indian SaaS company to be listed on Nasdaq.[4][unreliable source?] In its initial public offering, Freshworks raised $1.03 billion[4][5] following earlier funding rounds from venture capital firms such as Accel and Google's venture capital fund, CapitalG.[6][7]
History
Freshworks was founded in 2010 by former Zoho employees Girish Mathrubootham and Shan Krishnasamy in Chennai, India, as Freshdesk.[8][9] The company moved their headquarters to San Mateo, California, in 2018.[4] The company focuses on developing cloud-based customer service software and has undergone multiple rounds of funding from investors such as Accel, Tiger Global Management, and Sequoia Capital.[10]
Freshworks acquired three other companies, 1CLICK.io, Konotor, and Frilp, in 2015.[11] In 2016, the company launched its second product, Freshsales, a customer relationship management (CRM) software.[12]
In 2014, it launched Freshservice, an ITSM that offers software and hardware asset management, incident management, and service request tracking services.[13]
In 2017, Freshdesk changed its name to Freshworks Inc.[14]
In 2020 Zoho accused Freshworks of stealing Zoho's intellectual property, and the lawsuit was settled in 2021.[15]
Freshworks acquired Device42, an American IT-management firm, for $230 million in May 2024.[16][17] In the same month, Mathrubootham transitioned to the role of executive chairman, with Dennis Woodside succeeding him as CEO.[16][18]
In December 2025, Freshworks announced a definitive agreement to acquire FireHydrant, an incident management platform powered by artificial intelligence, expanding its IT service management portfolio.[19]
In March 2026, the company appointed Ian Tickle as chief revenue officer.[20][21]
In April 2026, the company introduced a new product called ITAM (short for "IT Asset Management"), which manages a company's entire technology stack. It replaced their existing tool, now renamed "IT Asset Manegement- Classic"[22], and was made avalable to a part of the company's userbase.[23][24]