Freshworks
Software company
From Wikipedia, the free encyclopedia
Freshworks Inc. is a cloud-based software-as-a-service company, founded in 2010 in Chennai, India.[2][3] The company provides cloud-based tools for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing.
| |
| Company type | Public |
|---|---|
| Nasdaq: FRSH | |
| Industry | |
| Founded | 2010 in Chennai, India (as Freshdesk) |
| Founders |
|
| Headquarters | San Mateo, California, United States |
Area served | Worldwide |
Key people |
|
| Products | Customer relationship management (CRM) and IT service management (ITSM) tools |
| Services | Online office suite, online business management tools |
| Revenue |  US$596 million (2023) |
 US$−170 million (2023) | |
| US$−137 million (2023) | |
| Total assets | US$1.46 billion (2023) |
| Total equity | US$1.07 billion (2023) |
Number of employees | 4,900 (2023) |
| Website | freshworks |
| Footnotes / references [1] | |
On September 22, 2021, Freshworks became the first Indian SaaS company to be listed on Nasdaq.[4] In its initial public offering, Freshworks raised $1.03 billion[4][5] following earlier funding rounds from venture capital firms such as Accel and Google's venture capital fund, CapitalG.[6][7]
History
Freshworks was founded in 2010 by former Zoho employees Girish Mathrubootham and Shan Krishnasamy in Chennai, India, as Freshdesk.[8][9] The company moved their headquarters to San Mateo, California, in 2018.[4] The company focuses on developing cloud-based customer service software and has undergone multiple rounds of funding from investors such as Accel, Tiger Global Management, and Sequoia Capital.[10]
During its development, Freshworks acquired three other companies, 1CLICK.io, Konotor, and Frilp, in 2015.[11] In 2016, the company launched its second product, Freshsales, a customer relationship management (CRM) software.[12]
In 2014, it launched Freshservice, an ITSM that offers software and hardware asset management, incident management, and service request tracking services.[13]
In 2017, Freshdesk officially changed its name to Freshworks Inc.[14] In 2018, the company achieved annual recurring revenue of over $100 million and launched a product suite called Freshworks 360.[15] In 2020 Zoho accused Freshworks of stealing Zoho's intellectual property, and the lawsuit was settled in 2021.[16]
The company's annual recurring revenue was reported as over $200 million in 2020, over $300 million in 2021, and $400 million in 2022.[17]
Freshworks acquired Device42, an American IT-management firm, for $230 million in May 2024.[18][19] In the same month, Mathrubootham transitioned to the role of executive chairman, with Dennis Woodside succeeding him as CEO.[18][20]