Front App, Inc.
American enterprise software company
From Wikipedia, the free encyclopedia
Front is an American enterprise software company that develops a customer customer service platform used by businesses to manage conversations with customers across multiple channels. The platform combines elements of Email, shared inboxes, automation tools, and analytics to help teams collaborate on customer interactions.[1]
| Company type | Private |
|---|---|
| Industry | Enterprise software |
| Founded | 2013 |
| Founders | Mathilde Collin, Laurent Perrin |
| Headquarters | San Francisco, California, U.S. |
Key people | Dan O'Connell (CEO) |
Number of employees | ~300 (2026) |
| Website | front |
The company was founded in 2013 by Mathilde Collin and Laurent Perrin and is headquartered in San Francisco, California.[2]
Front participated in the Y Combinator startup accelerator program and has been covered by publications including TechCrunch and Business Insider.[3]
As of 2026, Front reports approximately 300 employees and more than 9,000 customers globally, including Uber Freight, Navan, and Stripe.[4][5]
History
Founding and early development (2013-2016)
Front was founded in 2013 by Mathilde Collin and Laurent Perrin. The founders created the company to address challenges teams face when managing shared email inboxes and coordinating responses to customer communications.[6]
The company participated in the Y Combinator startup accelerator program and later relocated its headquarters to San Francisco.[3][7]
Expansion (2017-2021)
Front expanded its platform from collaborative email management software into a broader customer communication platform supporting multiple channels including SMS, live chat, WhatsApp, and social messaging, developing into an omnichannel support platform..[8]
Series D and repositioning (2022-present)
In June 2022, Front raised $65 million in Series D funding led by Salesforce Ventures and Battery Ventures at a $1.7 billion valuation, bringing total funding to $204 million. The round supported Front's repositioning from a shared inbox tool to a broader customer operations platform focused on complex B2B workflows.[9]
In March 2024, Dan O'Connell joined as CEO, succeeding co-founder Mathilde Collin, who became Executive Chair. Under O'Connell's leadership, Front narrowed its focus to enterprise B2B companies in industries including technology, logistics, financial services, manufacturing, professional services, and travel.[10]
Front surpassed $100 million in annual recurring revenue in September 2025.[11]
Product
Front develops a customer service software platform designed to help businesses manage and collaborate on customer conversations across multiple channels. The platform centralizes messages from sources such as Email, SMS, live chat, and social messaging into a shared workspace where teams can coordinate responses and track customer interactions.[1]
The software allows multiple team members to collaborate on customer conversations while maintaining a single thread of communication with the customer. It is commonly used by Customer service, Customer success, and operations teams managing complex or high-volume customer workflows.
Core capabilities of the platform include:
- Shared inboxes that allow teams to manage group email addresses collaboratively
- Internal commenting and collaboration tools for discussing messages internally
- Workflow automation and routing rules for assigning and prioritizing conversations
- Reporting and analytics tools for measuring response times and team performance
- Integrations with external business systems including Customer relationship management platforms and other enterprise software
Operations
Front is headquartered in San Francisco and maintains additional offices in Chicago, Paris, Dublin, and Santiago.[4]
The company serves organizations across industries including technology, logistics, financial services, and professional services.