Greater Portland Metro

Summarize Timeline Fact Check

The ancestor to the METRO, the Portland and Forest Avenue Railroad Co., began operating horse-drawn lines in 1860. They were upgraded to streetcars in 1891, which operated for fifty years before the company switched to buses. The company's new parent, Central Maine Power, sold the buses to Portland Coach Company in 1944.

Concerned about the viability of transit in the region, the Greater Portland Transit District was created in 1966. Three years later it purchased the struggling Portland Coach Company, which became METRO in 1976. Several municipalities serviced by METRO withdrew during an age of contraction; service to Yarmouth and Cape Elizabeth ended in 1978, South Portland withdrew in 1983 (although METRO continues to run select buses to the city), and the Portland School Department began operating its own buses in 1985.

The system began to turnaround in the late 1990s, and in 2004 it expanded to Falmouth, which later joined the Greater Portland Transit District. Portland Public Schools ended yellow school bus transportation for all of Portland's high school students and entered into an agreement with METRO to provide each student with a free unlimited METRO pass starting in 2015.^[4] The program has generated 250,000 boardings for the agency while allowing Portland Public Schools greater flexibility with school bell times and repurposing staff and equipment resources to other priorities. Portland charter school Baxter Academy for Technology and Science also offers METRO passes to students.^[5]

The METRO BREEZ express service started in June 2016. It serves Portland, Yarmouth, Freeport and Brunswick. Two new lines debuted in August 2018 serving Gorham and adding expanded service to Westbrook.^[6] New buses with USB ports and Wi-Fi were introduced around 2020,^[7] as were bus shelters.^[8]

In October 2024, it was announced that Greater Portland METRO would merge with South Portland Bus Service and incorporate South Portland's routes 21, 24A, and 24B into METRO, effective December 29, 2024. The routes in South Portland are most likely going to remain the same, although METRO may suggest improvements over the next few years. All South Portland drivers were taken into employment at METRO. ^[9][10]

In 2024, Greater Portland Transit District began using Equans's NAVINEO computer aided dispatch and automatic vehicle location (CAD/AVL), an intelligent transportation system (ITS), and Optibus, which will assist the company in managing detours in real time, adding or removing trips and will support detailed ridership analysis. It will also allow the configuration of automatic voice announcements (AVA).^[11]

Summarize Timeline Fact Check

METRO operates two hubs: one in downtown Portland, called the METRO Pulse, and one in downtown Westbrook, also known as the Westbrook Hub. Additionally, the Portland Transportation Center, which provides an intercity bus connection and Amtrak service, serves as a major transfer point.

Intercity service from York County, Maine's southernmost county, connects to the METRO system at The Maine Mall and at several stops along Congress Street.^[12]

Local routes are numbered 1 through 9, with the 9 split into 9A and 9B. There is currently no route 6. There is one lettered route, the Husky Line (H), which connects the Gorham and Portland campuses of the University of Southern Maine.^[13] There is one express route, the BREEZ, which runs between Portland and Brunswick; on signage, it is identified as "B". There is also a Metro CONNECT route, an on-demand shuttle service to expand service in Scarborough.^[14]

Routes 21, 24A and 24B from South Portland Bus Service have been incorporated into METRO as of December 29, 2024, with no planned route changes thus far. The fares of these routes will remain the same as the other METRO routes.^[15]

METRO has confirmed plans to expand into Scarborough in October 2026,^[16][17] via a new route 25 service. A hybrid fixed-route and on-demand service, the route will become operational on October 4, 2026.^[18]

The fifteen fixed routes and one fully on-demand service:

Fares

METRO, along with the Biddeford-Saco-Old Orchard Beach Transit, participates in a regional automated fare collection system known as DiriGo Pass. This system uses the UMO Pass platform developed by Cubic. Passengers load money onto their account and pay fares using a smartcard or the UMO mobile app. METRO introduced contactless payments on its buses in 2026.^[22]

Standard fares are $2.25 for all local service, and $4.50 for the BREEZ service. Passengers may transfer for free within 90 minutes if using the mobile app or smartcard. If transferring to the BREEZ, passengers pay the difference in fare. A fare capping system has been implemented, so that after $6.50 in local fares or $13 in BREEZ express fares are paid in a calendar day, no more fares will be charged to the account. Fares are also capped at $60 in a calendar month for local fares, and $130 for BREEZ fares.^[23]

Reduced fare is around half of the normal fare, as are the monthly and daily caps. Reduced fares are applicable for persons with disabilities, anyone over 65, veterans, youth ages 6–18, and Medicare card holders. Cash continues to be accepted; however, no free transfers are available.^[24]

Accessibility

METRO buses are equipped with passenger lifts or ramps and contain space for two riders using wheelchairs. Riders with mobility needs can also use the Regional Transportation Program paratransit service.^[25]

• Public transportation in Maine