Interactions Corporation
Customer-service software company
From Wikipedia, the free encyclopedia
Interactions LLC (also known as Interactions Corporation) is an American software company that develops voice and text-based virtual assistant applications for customer-service contact centers.[2][1] Since September 2025, it has been a subsidiary of SoundHound AI.[3]
History
Interactions was founded in 2004.[1]
In July 2011, the company announced a $12 million venture-capital funding round led by Sigma Partners.[4]
In November 2014, AT&T sold its "Watson" speech recognition platform and related patents to Interactions in exchange for equity.[5]
In May 2017, Interactions acquired the social media customer-engagement company Digital Roots; financial terms were not disclosed.[6]
On September 3, 2025, SoundHound AI completed its acquisition of Interactions Corporation, with the acquired company becoming a wholly owned subsidiary.[3]
Products and services
Interactions' products have been described as automated voice portals and intelligent virtual assistants used for customer-service tasks.[2][1] In 2011, Humana expanded the use of an Interactions voice portal for Medicare Part D enrollment.[2]