Mike Schumacher founded Lakeside Software in 1997, developing software to address issues with shared computer platforms, balancing system resources, and troubleshooting problems within those systems.[2] As a software engineer by trade, he developed the program, SysTrack 1.0, focusing primarily on Citrix multi-user platforms. The platform expanded to desktop and notebook environments and added user analytics a few years later. The collection of SysTrack abilities influenced the Digital Employee Experience (DEX) market.[4]
In 2011, Lakeside was awarded a state tax credit of $731,244 (Mega Grant) over five years to expand offices in Bloomfield Hills and Ann Arbor, from the Michigan Economic Growth Authority, and reported having 40 employees. That same year the company announced a partnership with AppSense to provide a user virtualization assessment service that would assist customers with the discovery and design phases of desktop transformation projects.[5][6][2]
In 2012, Lakeside opened a regional headquarters for Europe, the Middle East, and Africa in the UK.[7]
In 2015, Microsoft partnered with Lakeside for its Windows 10, "Ignite Your Business" events to support IT departments migrating to the new OS.[8]
In 2016, Lakeside partnered with VMware to offer the SysTrack Desktop Assessment Service for customers to assess and implement their VDI migrations, Nvidia announced their GRID Software release would utilize SysTrack services, as well.[9][10] That same year, Lakeside won a TechTarget’s "Judges’ Choice" Award for Disruptive Technology.[11] In 2017, Lakeside won TechTarget’s "Best End-User Computing" Award for SysTrack.[12]
In 2019, Lakeside announced SysTrack 9, which introduced AIOps tools for automated detection of issues at the endpoint.[13] In 2020, Lakeside announced a strategic growth equity investment by global venture capital and private equity firm Insight Partners.[14] In 2021, Lakeside moved its US headquarters to Boston from Michigan.[15]
In 2024, Lakeside introduced the SysTrack Intelligence Package[16][17] which provided IT environments visibility into neural processing units (NPUs) using real-time endpoint performance data from AI PCs with Intel Core ultra processors.[18] That same year, Lakeside was named "AI Company of the Year" by CIOReview.[19]
In 2025, Lakeside expanded its SysTrack Cloud region to India, on Microsoft Azure, to improve digital experiences for employees in the region.[20] That same year Lakeside launched SysTrack AI, providing autonomous diagnostics and remediation pathways for IT, end users, and IT apps, and partnered with Infosys, Capgemini, HCLTech, and Lenovo, among others.[3][21] The company reported more than 200 plus employees working across 15 countries.[1]
