Moneypenny Group
Telephone answering services company
From Wikipedia, the free encyclopedia
Moneypenny is a global customer conversations communications company that provides Telephone answering services, live chat and digital communication services.[5] It is headquartered in Wrexham, UK, and Duluth, USA.[6]
| Founded | 2000 |
|---|---|
| Founder | Rachel Clacher and Ed Reeves |
| Headquarters | |
Number of employees | 1000[1] |
| Website | www |
| Footnotes / references [2][3][4] | |
Moneypenny operates in the United Kingdom and North America where it supports 16,000 clients and has handled 180+million conversations to date.[3][7]
History
Moneypenny was founded in 2000 in the United Kingdom by entrepreneur Rachel Clacher Commander of the Order of the British Empire (CBE) and her brother Ed Reeves. The company was established to provide professional telephone answering services to small and medium-sized businesses.[8][9]
Operations & growth
Moneypenny expanded its service providing telephone answering to include live chat, digital messaging and technology-enabled customer communications.[10] The company grew through extending its operations internationally, particularly into North America.[11] By the 2010s, Moneypenny had established in both the UK and the United States.[12][13]
As part of its international growth, Moneypenny has completed several acquisitions, particularly in the United States, to expand its North American presence. The major acquisitions are Companies MadeSimple, VoiceNation, Ninja Number, Alphapage, and Sunshine Comms.[14][15]
Moneypenny Foundation
In 2014, Rachel Clacher, co-founder of Moneypenny, launched a pilot program that led to the establishment of the Moneypenny Foundation.[16] A charitable initiative funded by the company to provide work experiences and training opportunities for disadvantaged young people, particularly those from care backgrounds or homeless hostels, in Wrexham and surrounding areas.[17][18]
By 2015, the Moneypenny Foundation had formalized its operations, delivering its first full six-month program for 10 participants in Wrexham, with expansion to other Welsh sites and Liverpool by 2017.[19] In August 2017, the organization was renamed WeMindTheGap to better reflect its mission of bridging employment and life gaps for under-served youth aged 16 and above.[20][21]
Leadership
- Rachel Clacher CBE and Ed Reeves are the co-founder of Moneypenny and they both led the company from 2000 to 2018. Rachel Clacher is the recipient of Commander of the Order of the British Empire (CBE).[22][23]
- Joanna Knight, was the group CEO of Moneypenny from 2018 to 2025. In 2024, Knight was awarded Order of the British Empire (OBE) for services to business and workplace culture.[24][25]
- In 2025, Jesper With-Fogstrup became the company’s group chief executive officer.[26][27]
- Andrew Collis is the Chief Financial Officer at Moneypenny. He serves on Forbes Business Councils.[28] Eric Schurke is the CEO of the Moneypenny in North America and serves of the Fast Company Business Council.[29]
Awards & Recognitions
- Accounting Excellence Awards 2025[30]
- Moneypenny recognized as one of the UK's Best Workplaces for Wellbeing 2023.[31]
- Finalist in St David Awards 2020[32]
- Queen's Award for Enterprise 2008[33]