The company was founded in 2001[3] by father and son Fil and Richard Adams-Mercer together with colleague Steven Kramer.[4] At that time neither United Parcel Service nor DHL were offering online access to their courier parcel services.[5]
In 2009 the company announced a turnover of £11.6 million.[4] In September 2017 Parcel2Go acquired National Pallets of Heathfield, East Sussex, the expected benefit for National Pallets being improved IT support, whilst giving Parcel2go an option to offer customers a pallet service for larger deliveries.[6] In November 2019, the company launched a £500,000 fundraising attempt on Crowdcube.[7] A management buyout was backed by Mayfair Equity Partners.[8]
By 2019 the number of employees had risen to 230,[9] and annual turnover to over £100 million.[2] In 2022 alone, merchants using Smart Send dispatched 4.2 million parcels via Parcel2Go’s network.[10] Parcel2Go in recent years appeared in the GM 125 Rising Stars of Business 2024, citied as the "UK’s leading online parcel courier marketplace".[11]
Sven Storkofferson, an animated stork character introduced in 2023, serves as the company’s parcel delivery expert. Sven features in Parcel2Go’s YouTube videos, radio advertisements, and social media content.[12]
