The main advantage of the Public Access Scheme for consumers of legal services is the opportunity to save on legal costs, specifically solicitor's fees. However, removing solicitors from the processes of running a legal case often requires that clients themselves must perform the majority of document management, filing, and other related activities in the context of conducting litigation.
Barristers are not allowed to take on public access clients unless doing so is in both the client's best interests and in the interests of justice.[3] Therefore, in complicated cases barristers must recommend to clients that they obtain external support from a solicitor. However, since the expense of using a solicitor can potentially defeat the 'cost-saving' purpose of the Public Access Scheme, consumers have the option of using a provider of Public Access Legal Support service (PALS), which is a specialised paralegal resource catering to barristers and clients who work together within the framework of the Public Access Scheme.