SKS process
From Wikipedia, the free encyclopedia
The SKS process is a framework of Stop/Keep-doing/Start that is used to collect or categorize feedback.[1]
You can ask customers or colleagues:[2]
- What should I stop doing?
- What should I keep doing?
- What should I start doing?
Alternatively, you can develop conclusions and present them using a traffic light icon as the activities that an organization should stop (red light), continue (yellow light), or start (green light).[3]
This approach is also used in agile development, where it is known as Start/Stop/Continue.[4]