Superannuation Complaints Tribunal

Prior to being dissolved, in order for the Tribunal to deal with a complaint, a member (former member or potential beneficiary) of a superannuation fund had to first make a formal complaint to the Trustee of that fund (under the fund's own internal complaints procedures). If the complaint is not resolved to the member's satisfaction (or has not been dealt with within a 90-day period) then a complaint can be made to the Tribunal.

The Tribunal would only deal with complaints as they relate to a trustee decision affecting an individual member. The Tribunal could not deal with complaints about the fund as a whole (e.g. poor investment performance).^[3]

The Tribunal would first try and resolve the complaint through conciliation (where the SCT will facilitate a discussion with all parties involved). If conciliation was not successful, the Tribunal will make a "review" decision that was binding on all parties.

• Superannuation in Australia
• Australian Prudential Regulation Authority
• Australian Securities and Investments Commission
• Ombudsmen in Australia