Talk:Zendesk

It's verifiable, wikilinked internally and notable. - Scarpy (talk) 00:54, 25 January 2017 (UTC)

I found this page because Wikipedia referenced it as the place to send questions about donations. But there is nowhere to ask questions. The page is just an information page, with no feedback option. Wikipedia, on their contact page, say "Due to the volume of inquiries we receive, we use Zendesk as a donor response platform." ^[1]. Clearly donors cannot respond on THIS page! 90.244.6.36 (talk) 09:05, 2 December 2020 (UTC)IH, UK, Dec 202090.244.6.36 (talk) 09:05, 2 December 2020 (UTC)

@PsychoMaple: The COI header was there prior to your edits, and you removed it without giving an explanation. If you want to remove it for another reason, please explain here. It's a separate issue than the other contentious edit regarding Trump. - Scarpy (talk) 17:05, 6 April 2017 (UTC)

COI Header was there because you (and only you) felt it needed to be there. Paid edits do not necessitate COI Headers and I can provide plenty of examples...that is why I removed it. PsychoMaple (talk) 14:30, 9 April 2017 (UTC)

@PsychoMaple: I noticed you removed the COI template and then later removed the advert template . I'm sympathetic to companies that want well-written encyclopedic articles and are willing to hire someone to help them, but this is really not acceptable. Examples of paid editors working on articles without COI notices is a WP:OSE argument. My attitude here, which I believe is shared with other editors, is that this article while well-sourced contains significant and obvious POV as well as undue weight on several points. I believe everyone would be happy to work with you here to make the article more encyclopedic, but continuing to remove templates with out addressing why we're putting them there is not going to help. - Scarpy (talk) 17:24, 15 April 2017 (UTC)

@132.3.65.79: This was not removing a typo https://en.wikipedia.org/w/index.php?title=Zendesk&diff=prev&oldid=777177723 - Scarpy (talk) 23:12, 5 May 2017 (UTC)

Hi @Scarpy:. My name is Taylor and I work in marketing for Zendesk. I wanted to extend my sincere apologies that Zendesk's PR firm previously violated Wikipedia's rules, and frankly, was just downright rude. Removing the COI template was totally inappropriate.

I know this discussion is years old, but I have a few suggestions on how to delete what promotional content is left on the page in order to address the COI tag's content-based concerns:

• serves 119,000 paying customers in 150 countries and territories as of 2017.
• ,who had experience with customer service software
• from Charles River Ventures and Benchmark Capital
• announcing premium AI chatbot partners including Netomi and BotXO.
• the technology that Zendesk now uses to power its platform
• Suggestion: Trim the Key People in the infobox to just the CEO

Would love any feedback you feel like offering. I will do everything I can to make sure nobody at Zendesk behaves like that again. Tskillin (talk) 21:17, 20 October 2020 (UTC)

@Tskillin: thanks for making these changes. I'll read over the article again. The biggest issue I recall is the WP:PEACOCK and similar language. - Scarpy (talk) 17:15, 29 October 2020 (UTC)

Founded in 2007, Zendesk had 2,000 employees and served 119,000 paying customers in 150 countries and territories as of 2017.

Well, I thought so for a fraction of a second at word number five.

If you move "as of 2017" to the front of the sentence (where it properly belongs), then the verbs can shift to present tense, and the corporation can sound like a going concern.

But you'll have to give up the marketing tactic of stuffing a random factoid in front of a comma at the outset of the sentence to sound all breathlessly important—which is anyway somewhat subverted if the reader is asking "bankrupt?" at word number five. — MaxEnt 07:17, 29 October 2018 (UTC)

I have removed some ugly PR content.

I leave pruning of such bits:

The tech support process is part of the native experience on the site or application.[48]

to the other contributors. Yuck.

The article should be rewritten and protected against COI contributors. User:Zezen 29 July 2019. Signed by scope_creep^Talk 11:38, 30 July 2019 (UTC)

Trademark disputes: "The Electronic Frontier Foundation has denounced this practice as trademark trolling" Which practice? The practice of filing the lawsuits, or the practice of registering the additional trademarks? Needs to be reworded to be unambiguous. User:GaryAitken. Signed by scope_creep^Talk 18:07, 31 July 2019 (UTC)

Hi @GaryAitken: Why don't you try and rewrite it. It is also worth signing your entries with ~~~~. The four tildes will be

be converted into a signature by Wikipedia. scope_creep^Talk 18:07, 31 July 2019 (UTC)

@Scope creep: I didn't edit it initially because I didn't know the answer. Thanks for the prod; done. GaryAitken (talk) 01:29, 1 August 2019 (UTC)

Hi. I work for Zendesk and would like to help improve the page following WP:COI. The current page relies heavily on press releases, includes a lot of detail about individual investors/partners, and doesn't include even a short description of what Zendesk does.

I would like to offer a proposed draft that can be used in part or in full to expand and improve the page. Compared to the current page, the draft is more complete, reduces reliance on press releases, adds better citations, and so on. My hope is an impartial editor will incorporate all or part of the draft they think would improve the page.

I do want to point out the draft does not address the Controversies section at all, which I discussed separately here. However, I invite editors to participate in that discussion separately. Tskillin (talk) 20:52, 26 March 2021 (UTC)

@Cerebellum: You previously implemented some content I proposed with a conflict of interest, but omitted the "Software and services" section I shared, because it was too promotional. I was hoping you could take a look at this second attempt at a "Software and services" section if you're willing. Tskillin (talk) 17:19, 26 August 2021 (UTC)

I signed up for a Wikimedia product (I believe it was an audiobook). Wikimedia used PayPal for payment. I want to cancel future payments. I find it very difficult to cancel a PayPal "subscription", whereas I had expected to be paying Wikimedia more directly. I will have to completely cancel the CC I used, whereas I really do not wish to do that. Can you help ?? 2601:601:602:DB30:E81C:CA00:3B65:F0A1 (talk) 20:47, 23 August 2024 (UTC)