TaskUs
American outsourcing company
From Wikipedia, the free encyclopedia
Task Us is an American multinational outsourcing company that handles content moderation, customer experience, artificial intelligence, operations and risk & response services for companies around the world,[3] including Facebook and DoorDash.
 | |
| Company type | Public |
|---|---|
| Nasdaq: TASK | |
| Industry | Outsourcing |
| Founded | 2008 in Santa Monica, California, United States |
| Founders | Bryce Maddock, Jaspar Weir |
| Headquarters | New Braunfels, Texas, United States |
Key people | |
| Services | Content moderation |
| Revenue |  US$227.5 million (2024) |
 US$23.56 million (2024) | |
| US$11.71 million (2024) | |
| Total assets | US$874.5 million (2024) |
| Total equity | US$454.6 million (2024) |
Number of employees | 49,600 (2024) |
| Subsidiaries | Task Verse |
| Website | www |
| Footnotes / references [1][2] | |
History
Task Us was founded by Bryce Maddock and Jaspar Weir, best friends since high school,[4] in 2008 in Santa Monica, California.[5] The two had co-founded other companies before starting Task Us.[citation needed]
The company was originally conceived as a task-based virtual assistant platform for start-ups,[6] based in the Philippines. Conversations with potential clients indicated a need for more comprehensive support and Task Us modified their model accordingly.[7] Early funding included $15 million from Navegar, a private equity fund in the Philippines, and a $14 million loan from Bridge Bank. The Blackstone Group invested $250 million in 2018.[8][9]
In 2017, Entrepreneur Magazine listed Task Us as #3 on their Entrepreneur 360 list.[10]
The company had its initial public offering in June 2021; it is traded on NASDAQ as TASK. Approximately 30% of the company's revenue is from providing content moderation for Facebook, and about 12% is from DoorDash.[11][12][13][14] Task Us was originally structured as a limited liability company. This meant that it distributed phantom stock to employees before its 2021 IPO.[15]
In 2022, a class-action lawsuit was brought against Task Us for a data breach they did not bring to the attention of customers.[16] That same year, the company was also accused of improper revenue disclosure and lack of clarity regarding its work with Facebook.[17] Several components of the claim were dismissed by a New York federal judge.[18] Task Us moved to dismiss this claim against them in February 2023.[19]
That same year, Task Us made its first acquisition after going public by buying heloo, a Croatia-based digital customer service provider.[3] Also that year, Task Us was named North America Company of the Year by Frost & Sullivan.[20]
In 2023, Task Us introduced an AI platform, TaskGPT.[21]
Operations
Task Us moved its headquarters to San Antonio, Texas in 2017, then to New Braunfels, Texas in 2018.[22] Its revenue for the first quarter of 2024 was $227.5 million.[23]
The company employs a total of 47,000 employees in 13 locations;[21] the company's principal operations are in the Philippines.[24][25][26][27]
Approximately 30% of the company's revenue is from providing content moderation for Facebook, and about 12% is from DoorDash.[11][12][13][14]
Other customers include Coinbase (beginning in 2017), Netflix, Zoom (beginning in 2020), Whisper, Tinder, AutoDesk, and Uber (beginning in 2013).[8][28]