List of Airport Service Quality Award winners
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This list of Airport Service Quality Award winners is a representation of the world's airports, which have been recognised by the Airports Council International (ACI) to be leading in customer satisfaction and have thus received an Airport Service Quality Award (ASQ). The ACI gives out the ASQ, based on passenger satisfaction ratings in the ASQ Survey, which is a global survey based on interviews with passengers on the day of travel. Only airports which have participated in all four quarters of the year and followed the sampling methodology of the ACI are eligible for an Award. Along with the World Airport Awards by Skytrax, this award is considered one of the most prestigious accolades in the industry.[1]
| Year | 1st | Country | 2nd | Country | 3rd | Country |
|---|---|---|---|---|---|---|
| 2006[2] | Incheon International Airport | Hong Kong International Airport | Kuala Lumpur International Airport | |||
| 2007[3] | Incheon International Airport | Kuala Lumpur International Airport | Singapore Changi Airport | |||
| 2008[4] | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport | |||
| 2009[5] | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport | |||
| 2010[6] | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport | |||
| 2011[7] | Incheon International Airport | Singapore Changi Airport | Beijing International Airport |
Best Airport by Region
Africa
Over 20 million passengers
| Year | 1st | Country | 2nd | Country | 3rd | Country | 4th | Country | 5th | Country |
|---|---|---|---|---|---|---|---|---|---|---|
| 2006a | Abu Dhabi International Airport | Cape Town International Airport | Hamad International Airport | N/a | N/a | |||||
| 2007 | O. R. Tambo International Airport | Cape Town International Airport | Durban International Airport | N/a | N/a | |||||
| 2008 | George Airport | Port Elizabeth Airport | Cape Town International Airport | N/a | N/a | |||||
| 2009 | George Airport | O.R. Tambo International Airport | Cairo International Airport | N/a | N/a | |||||
| 2010 | Cape Town International Airport | Cairo International Airport | O.R. Tambo International Airport | N/a | N/a | |||||
| 2011 | Cape Town International Airport | Cairo International Airport | Durban International Airport | N/a | N/a | |||||
| 2012 | Cape Town International Airport | Durban International Airport | Cairo International Airport | Sir Seewoosagur Ramgoolam International Airport | O.R. Tambo International Airport | |||||
| 2013 | Cape Town International Airport | Durban International Airport | Sir Seewoosagur Ramgoolam International Airport | Cairo International Airport | O.R. Tambo International Airport | |||||
| 2014 | Sir Seewoosagur Ramgoolam International Airport | Durban International Airport | Cape Town International Airport | O.R. Tambo International Airport | Jomo Kenyatta International Airport | |||||
| 2015 | Sir Seewoosagur Ramgoolam International Airport | Cape Town International Airport Durban International Airport |
O.R. Tambo International Airport | N/a | N/a | |||||
| 2016 | Sir Seewoosagur Ramgoolam International Airport | Durban International Airport | Cape Town International Airport | N/a | N/a | |||||
| 2017[8] | Mohammed V International Airport | Sir Seewoosagur Ramgoolam International Airport | Durban International Airport | N/a | N/a |
Under 20 million passengers
| Year | Country | Winner |
|---|---|---|
| 2017 | George Airport |
Asia - Pacific
Over 20 million passengers
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | N/a | N/a | |||
| 2007 | N/a | N/a | |||
| 2008 | N/a | N/a | |||
| 2009 | N/a | N/a | |||
| 2010 | N/a | N/a | |||
| 2011 | N/a | N/a | |||
| 2012 | |||||
| 2013 | |||||
| 2014 | |||||
| 2015 | N/a | N/a | |||
| 2016 | |||||
| 2017 |
|
N/a | N/a |
Under 20 million passengers
| Year | Winner |
|---|---|
| 2017 |
Europe
Over 20 million passengers
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | N/a | N/a | |||
| 2007 | N/a | N/a | |||
| 2008 | N/a | N/a | |||
| 2009 | N/a | N/a | |||
| 2010 | N/a | N/a | |||
| 2011 | N/a | N/a | |||
| 2012 | |||||
| 2013 | |||||
| 2014 | |||||
| 2015 | N/a | N/a | |||
| 2016 | N/a | N/a | |||
| 2017 |
|
N/a | N/a |
Under 20 million passengers
| Year | Winner |
|---|---|
| 2017 |
Latin America & Caribbean
Over 20 million passengers
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2007 | N/a | N/a | |||
| 2008 | N/a | N/a | |||
| 2009 | N/a | N/a | |||
| 2010 | N/a | N/a | |||
| 2011 | N/a | N/a | |||
| 2012 | |||||
| 2013 | |||||
| 2014 | |||||
| 2015 | N/a | N/a | |||
| 2016 | N/a | N/a | |||
| 2017 | N/a | N/a |
Under 20 million passengers
| Year | Winner |
|---|---|
| 2017 |
Middle East
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006a | N/a | N/a | |||
| 2007 | N/a | N/a | |||
| 2008 | N/a | N/a | |||
| 2009 | N/a | N/a | |||
| 2010 | N/a | N/a | |||
| 2011 | N/a | N/a | |||
| 2012 | |||||
| 2013 | |||||
| 2014 | |||||
| 2015 | N/a | N/a | |||
| 2016 | N/a | N/a | |||
| 2017 | N/a | N/a |
^a In 2006, the category was called "Africa - Middle East".
North America
Over 20 million passengers
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | N/a | N/a | |||
| 2007 | N/a | N/a | |||
| 2008 | N/a | N/a | |||
| 2009 | N/a | N/a | |||
| 2010 | N/a | N/a | |||
| 2011 | N/a | N/a | |||
| 2012 | |||||
| 2013 | |||||
| 2014 | |||||
| 2015 | N/a | N/a | |||
| 2016 | N/a | N/a | |||
| 2017 |
|
N/a | N/a |
Under 20 million passengers
| Year | Winner |
|---|---|
| 2017 |
Best Airport by Size
Over 40 million
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | N/a | N/a | |||
| 2007 | N/a | N/a | |||
| 2008 | N/a | N/a | |||
| 2009 | N/a | N/a | |||
| 2010 | N/a | N/a | |||
| 2011 | N/a | N/a | |||
| 2012 | |||||
| 2013 | |||||
| 2014 | |||||
| 2015 | N/a | N/a | |||
| 2016 | N/a | N/a | |||
| 2017 | N/a | N/a |
25-40 million
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | N/a | N/a | |||
| 2007 | N/a | N/a | |||
| 2008 | N/a | N/a | |||
| 2009 | N/a | N/a | |||
| 2010 | N/a | N/a | |||
| 2011 | N/a | N/a | |||
| 2012 | |||||
| 2013 | |||||
| 2014 | |||||
| 2015 | N/a | N/a | |||
| 2016 | N/a | N/a | |||
| 2017 | N/a | N/a |
15-25 million
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | N/a | N/a | |||
| 2007 | N/a | N/a | |||
| 2008 | N/a | N/a | |||
| 2009 | N/a | N/a | |||
| 2010 | N/a | N/a | |||
| 2011 | N/a | N/a | |||
| 2012 | |||||
| 2013 | |||||
| 2014 | |||||
| 2015 | N/a | N/a | |||
| 2016 | N/a | N/a | |||
| 2017 |
|
N/a | N/a |
5-15 million
Fewer than 5 million
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | N/a | N/a | |||
| 2007 | N/a | N/a | |||
| 2008 | N/a | N/a | |||
| 2009 | N/a | N/a | |||
| 2010 | N/a | N/a | |||
| 2011 | N/a | N/a | |||
| 2012b | |||||
| 2013b | |||||
| 2014b | |||||
| 2015b | N/a | N/a | |||
| 2016 | N/a | N/a | |||
| 2017 | N/a | N/a |
^b Since 2012 the category is called "2-5 million".
Best Airport by Size and Region
| Year | Africa | Europe | Latin America & Caribbean | North America | Asia Pacific | Middle East | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Passengers on million per year | ||||||||||||||||||||
| 5–15 | 2–5 | 5–15 | 15–25 | 25-40 | 40< | 2–5 | 5–15 | 2–5 | 5–15 | 15–25 | 25-40 | 40< | 2–5 | 5–15 | 15–25 | 25-40 | 40< | 5–15 | ||
| 2017 | ||||||||||||||||||||
Best Improvement
Best Domestic Airport
This award recognises airports, based on the results for overall satisfaction as rated solely by domestic passengers. The award has been replaced with the "Best Regional Airport" award in 2010.
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2006 | |||
| 2007 | |||
| 2008 |
Best Regional Airport
This award, replacing the "Best Domestic Airport" in 2010, has been classified since 2012 as recognising only airports with 2 million passengers or less.
| Year | Africa | Europe | Latin America & Caribbean | North America | Asia Pacific |
|---|---|---|---|---|---|
| 2010 | N/a | ||||
| 2011 | N/a | ||||
| 2012 | N/a | N/a | |||
| 2013 | |||||
| 2014 | |||||
| 2015 | N/a |