Sojourn upon release was met with mixed reception. Asif Khan of ShackNews felt she represented Blizzard's message of inclusion regarding the game, and further called her "truly a win for representation of minorities in video games".[9] Isaiah Colbert of Kotaku praised her both her gameplay and design aesthetics, particularly appreciating her "sleek cybernetic design and actual Black hair texture is superb".[10] Ash Parrish for The Verge also appreciate the attention to detail with her hair, describing her as "the best hair texture heretofore unseen in other games that feature Black hair" and praised that the development team recognized such was important to the identity of black characters.[11][12] In contrast, Noelle Warner of Destructoid cited her as an example of how Overwatch 2's character design had deviated too far from the original game's straightforward nature where a character's archetype could be ascertained at a glance. By comparison, she felt she was less distinct even in terms of gameplay, and while her lore was "as complex and fleshed-out" as the rest of the cast, it was only fully explored in media outside of the game.[13]
Prior to the character's release, the lack of a black female character in Overwatch's playable cast became a heavily discussed issue, and a point of criticism towards other released characters after her reveal.[14][15] Similar complaints raised by Imogen Mellor for PCGamesN, who felt that Sojourn's tease for Overwatch 2 felt like "a shiny bauble" dangled in front of players to generate interest for the game, which at the time had now determined release date. She additionally took issue with Kaplan's statements about being unable to represent everyone on the planet, feeling it came across as a reason to not represent black women, a large demographic of video game players. Elaborating further, she felt that Kaplan's statement to her came across with the implication that Sojourn as a character was less there to represent such people, but more to represent the game's cast due to his emphasis on her importance in the story. While Mellor noted that it could be seen as unfair to hold Overwatch to particularly high standards, she countered that their stated commitment to diversity justified them, and felt Blizzard should re-examine its character development process.[16]
Journalist Brittany Gonzales in an article for Polygon stressed how she considered Sojourn significant important due to the lack of black female characters in video games overall. While she acknowledged the existence of the character Efi and how important it was to see a woman in STEM fields, Efi was a supplemental character to that of Orisa, her playable counterpart and a robot she had rebuilt. By comparison, Sojourn as a fully playable character, and left them both intrigued on how they may work in-game and hopeful they would be a character black women could be inspired by.[17] However, in a later article for eSports website Hotspawn, Gonzales stated she had been swept up in the "hype of being represented", and expressed disappointment. In retrospect, to her Sojourn felt like the bare minimum the company could do in terms of supporting black women, and represented what she perceived as Blizzard's shortcomings towards them.[18]
Ana Valens writing for The Mary Sue considered Sojourn one of the best female characters in Overwatch due to her presence in the game's story and how her appearance illustrated her as experienced, but also bemoaned how long it took for the character to be introduced into the game. Valens additionally took issue with the manner the character was introduced, with her reveal for Overwatch 2 feeling more like a marketing strategy for a still popular game, but also that the reveal was done on the same day that Blizzard Entertainment was sued by the California state government for the mistreatment of their employees. She felt that while it was great to finally be able to play as Sojourn, the context around her was " painful and awkward", and yet another sign of how the company overall needed to change.[19]